ADA Ruling

May 15

New Accessibility Rule: What You Need to Know

As of April 24, 2024, the DOJ updated Title II of the ADA, setting clear guidelines for state and local government websites and apps. The goal? Ensure digital services are accessible to all and eliminate unnecessary barriers.

Why It Matters

Government services are increasingly digital. When those platforms aren’t accessible, people get left out. This rule clarifies what’s required so governments can build better, more inclusive experiences.

Key Takeaways

1. Follow WCAG 2.1, Level AA

Websites and apps must meet Web Content Accessibility Guidelines (WCAG) 2.1, Level AA—the standard for digital accessibility.

2. Who Needs to Comply?

All state and local governments, plus any third-party vendors they use. This includes:

City websites with park info
Government payment apps
Online service applications

3. Any Exceptions?

A few exist, including:

Archived content (old, untouched files)
Preexisting documents (posted before the rule)
Public posts (like message board comments)
Private, password-protected files (like personal tax bills)
Old social media posts (pre-rule updates)

If an exception applies, alternative access may still be required.

Compliance Deadlines

Governments must meet the rule’s requirements based on population size:

    
            Population
            Deadline
        
            50,000+ residents
            April 24, 2026
        
            <50,000 residents
            April 26, 2027
        
            Special Districts 
            April 26, 2027

What Happens If You Don’t Comply?

Minor technical issues might slide, but major barriers—like an unusable online application—could lead to legal action.

Next Steps

Audit websites and apps for accessibility gaps
Follow WCAG 2.1, Level AA guidelines
Train staff on accessibility best practices
Develop an improvement roadmap

Need Help?

Contact Moser UX for expert guidance on ADA compliance and building accessible digital experiences.

Anwar Eaton